Política de reembolso

At YSAY PHOENIX, every piece we create carries the spirit of rebirth and resilience.
If for any reason your order does not ignite your satisfaction, you may request a return or exchange within 14 days of delivery.

Eligibility:

• The product must be in its original condition: unworn, unwashed, and in original packaging.

• Personalized or custom items are final sale unless defective.

Process:
Write to us at support@ysayphoenix.com with your order number and the reason for your request.
Once approved, we will guide you through the return journey.
Please note: return shipping is the responsibility of the customer unless the item is defective — in which case, we rise to cover the cost.