Refund policy

At YSAY PHOENIX, every piece we create carries the spirit of rebirth and resilience.
If for any reason your order does not ignite your satisfaction, you may request a return or exchange within 14 days of delivery.

Eligibility:

• The product must be in its original condition: unworn, unwashed, and in original packaging.

• Personalized or custom items are final sale unless defective.

Process:
Write to us at support@ysayphoenix.com with your order number and the reason for your request.
Once approved, we will guide you through the return journey.
Please note: return shipping is the responsibility of the customer unless the item is defective — in which case, we rise to cover the cost.